Our Policies

We want our patients to feel that their experience in our office is remarkable, unmatched and enjoyable. We desire to build relationships with our patients and the community. Our reward is the positive contribution we make towards our patients’ happiness, health, and self-esteem. Our mission is to serve our patients and their families with compassionate hearts and outstanding results.

Office Hours:

We are open for patient care Monday through Thursday 8:00am – 5:00pm and the occasional Friday. We offer care by appointment only. If you wish to make an appointment, including complimentary evaluations, please call our office during the above working hours and we will be more than happy to assist you in making any necessary appointments.

Scheduling Appointments:

Our office works hard to accommodate all of our patients’ busy schedules and it is important to us that our patients miss the least amount of school and work as possible.  To ensure fairness and consistency in scheduling we have developed a schedule that allows the majority of your routine appointments to be either before or after school or during your child’s lunch period. In order to provide you with the most oppurtunities to have your regular appointments during non-school and work hours, longer appointments (such as when braces are placed and removed; appliances are delivered; impressions are taken; and brackets are repaired) that require more attention from Dr. Bruner or Dr. Helgen may be scheduled during school and work hours.

Late Arrivals:

We respect your time and will do everything we can to complete your appointment during the time allotted. However, our practice running on time also depends on patients arriving on time. If you are more than 10 minutes late for your appointment, we will try to complete as much as we can during the remaining appointment time. It is possible, however, that your appointment may be rescheduled to ensure we have enough time to complete all procedures we had scheduled and also out of the courtesy of running on time for the patients scheduled after your appointment.

Cancellations & Missed Appointments

Missed appointments result in longer overall time in treatment. We understand some circumstances cannot be avoided and that you will occasionally need to reschedule. As a courtesy we ask that you call our office at least 48 hours in advance so we can offer your appointment to another patient. If you do need to reschedule, it is possible that our “prime-time” morning and after school appointments may already be booked during the weeks that you are due for your appointment. It is possible that you will need to schedule during school hours.

Emergency Information:

One of our goals is to ensure your comfort during your orthodontic treatment. If you are in pain or uncomfortable, please call our office immediately so we can make an appointment to see you.

If your appliance or one of your brackets breaks, please call our office to schedule an appointment so that those can be repaired. Those appointments will most likely be scheduled in the morning, as they require more attention from Dr. Bruner than a normal adjustment. Please note that after two broken brackets a fee of $25 will be assessed. In order to prevent broken brackets, it is important to follow all instructions regarding what food can and cannot be eaten during your orthodontic treatment.